Our Approach and our Services

Technoly is in support of an idea!

For us it is important to: 

• know your organization and you strategy
• help you define a strategy and develop it on a plan
• help you realize this strategy in processes and technology

Thanks to SugarCRM and Opensymbol we have achieved important results and raising the level of our services.

Customer care is our distinctive quality; customer satisfaction is the starting point for the company success. For that reason we follow you in every scheduled step, from the beginning consulting to the system start-up and  after-sale support.

• BEGINNING CONSULTING: We offer our experience and abilities in order to develop, by understanding the specific environment of the company and the needs of the customer, the right implementation strategy and the fittest configuration to  make your CRM initiative succesful. We analyse "on line" the easiest cases  through webmeeting systems, and "on site" those which require a deeper analysis.

• DEVELOPMENT OF CUSTOMIZATIONS: We provide customizations for Sugarcrm^TM and KnowledgeTree^TM by following the producers' standard guidelines in order to satisfy all the needs of our clients.

• SYSTEM START UP: Ffter careful analysis of your requirements, a project manager will implement  the system with you.

• TRAINING: We want to support the experts and managers of  every company and spread them our Know-how, our  professional skills and work experience.

• AFTER SALES SERVICES: We want to mantain continuity of our services and provide them by avoiding interruptions and assuring the access to our technical resources at any time. For that reason we guarantee fast response times through phone service (Help Desk) and technical support on the system.